If you decide to return the goods then please put this in writing, either by letter (proof of posting or recorded delivery is advisable) or you can email: sales@thelampshadeshop.com

You have seven days after the day on which the goods are received to notify us. Then a further seven days in which to return the goods back to us.
If the goods are not faulty in anyway then the customer is responsible for the cost of returning them.

Please return goods correctly:
1. They should be returned in the original packaging/box, together with any instructions that are included.

2. The product must be in the condition in which it was received and must not have been tampered with, assembled, fitted or altered in any way.

3. You must take reasonable care to ensure the goods are not damaged in the meantime or during transit by packing correctly.

4. Failure to observe the previous three points may result in an inability for a refund to be given. It is your responsibility to ensure that goods are received by us within fourteen days after the refund authorisation has been granted. You must take care of the goods whilst they are in your possession.

5. Please ensure you ask for a certificate of posting from the Post Office as proof you have sent the package. (The Post Office do not charge for issuing these certificates).

6. Once we have received the goods back, we will notify you and if they are in the same condition as we sent them out, we will issue a refund which will show in your account.